Learn how to effectively communicate
instead of listening to what other person is saying, the second person may be focusing only on his lines next. You must realize the fact that your communication would have been much better if you had listened to the other person before you start with your points.
The second chapter of communication skill training elaborates on the importance of right body language. There are times when your words suggest something and your body language suggests something else. You need to keep a positive vibe about your presence by keeping the right body language. Make sure that your body language does not contradict what you are about to say.